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Service Management and Marketing Managing the Moments of Truth in Service Competition

By: Material type: TextTextLanguage: English Series: Issues in Organization and Management SeriesPublication details: Lexington, Ma : Lexington Books, c1990Description: XXII, 298 p. : illISBN:
  • 002946398X
Subject(s): DDC classification:
  • 658.8 GRO
Online resources:
Holdings
Item type Current library Shelving location Call number Status Date due Barcode
Lending Collection Lending Collection Circulation Section Circulation Section 658.8 GRO Available 71918