Service Management and Marketing Managing the Moments of Truth in Service Competition (Record no. 382961)

MARC details
000 -LEADER
fixed length control field 00771nam a2200217Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 060204s1990||||xx |||||||||||||| ||eng||
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 002946398X
022 ## - INTERNATIONAL STANDARD SERIAL NUMBER
ISSN-L 0-02-946398-X
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title English
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Item number GRO
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Gronroos, Christian
Relator term author
9 (RLIN) 49696
245 #0 - TITLE STATEMENT
Title Service Management and Marketing Managing the Moments of Truth in Service Competition
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Lexington, Ma :
Name of publisher, distributor, etc. Lexington Books,
Date of publication, distribution, etc. c1990
300 ## - PHYSICAL DESCRIPTION
Extent XXII, 298 p.
Other physical details : ill
440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE
Title Issues in Organization and Management Series
9 (RLIN) 49697
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes Bibliographical References and Index
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer Services
9 (RLIN) 45251
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service Industries Marketing
9 (RLIN) 49698
856 ## - ELECTRONIC LOCATION AND ACCESS
Link text Table of Contents
Uniform Resource Identifier <a href="https://eaklibrary.neduet.edu.pk:8443/catalog/bk/books/toc/0-02-946398-X.pdf">https://eaklibrary.neduet.edu.pk:8443/catalog/bk/books/toc/0-02-946398-X.pdf</a>
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
-- 51
-- Abul Kalam Library
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Stock Type Total Checkouts Full call number Barcode Date last seen Accession Date Koha item type
        Circulation Section Circulation Section Circulation Section 20/10/2022 Donation   658.8 GRO 71918 21/02/2024 01/07/2005 Lending Collection