The Art of Software Support Design and Operation of Support Centers and Help Desk (Record no. 379934)

MARC details
000 -LEADER
fixed length control field 00777nam a2200217Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 030816s1997||||xx |||||||||||||| ||eng||
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0135694507
022 ## - INTERNATIONAL STANDARD SERIAL NUMBER
ISSN-L 0-13-569450-7
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title English
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 005.3688
Item number TOU
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Tourniaire, Francoise
Relator term author
9 (RLIN) 146607
245 #4 - TITLE STATEMENT
Title The Art of Software Support Design and Operation of Support Centers and Help Desk
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Upper Saddle River, Nj :
Name of publisher, distributor, etc. Prentice-Hall Ptr,
Date of publication, distribution, etc. c1997
300 ## - PHYSICAL DESCRIPTION
Extent XII, 326 p.
Other physical details : ill
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes Bibliographical References and Index
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Computer Software Industry Customer Services
9 (RLIN) 146608
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Software Support
9 (RLIN) 146609
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Farrell, Richard
Relator term author
9 (RLIN) 146610
856 ## - ELECTRONIC LOCATION AND ACCESS
Link text Table of Contents
Uniform Resource Identifier <a href="https://eaklibrary.neduet.edu.pk:8443/catalog/bk/books/toc/0-13-569450-7.pdf">https://eaklibrary.neduet.edu.pk:8443/catalog/bk/books/toc/0-13-569450-7.pdf</a>
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
-- 51
-- Abul Kalam Library
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Stock Type Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Accession Date Koha item type
        Circulation Section Circulation Section Circulation Section 16/08/2003 Purchased 3896.12   005.3688 TOU 68172 14/02/2024 16/08/2003 Lending Collection