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The Art of Software Support Design and Operation of Support Centers and Help Desk

Tourniaire, Francoise

The Art of Software Support Design and Operation of Support Centers and Help Desk - Upper Saddle River, Nj : Prentice-Hall Ptr, c1997 - XII, 326 p. : ill

Includes Bibliographical References and Index

ISBN: 0135694507

ISSN:

Subjects--Topical Terms:
Computer Software Industry Customer Services
Software Support

Dewey Class. No.: 005.3688 / TOU

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