Wake Up Your Call Center Humanizing Your Interaction Hub (Record no. 378704)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00760nam a2200229Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 051213s2000||||xx |||||||||||||| ||eng|| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1557532176 |
| 022 ## - INTERNATIONAL STANDARD SERIAL NUMBER | |
| ISSN-L | 1-55753-217-6 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | English |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | DAU |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | D'Ausilio, Rosanne |
| Relator term | author |
| 9 (RLIN) | 48490 |
| 245 #0 - TITLE STATEMENT | |
| Title | Wake Up Your Call Center Humanizing Your Interaction Hub |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | West Lafayette, Indiana : |
| Name of publisher, distributor, etc. | Ichor Business, |
| Date of publication, distribution, etc. | c2000 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | XVII, 173 p. |
| Other physical details | : ill |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | Customer Access Management |
| 9 (RLIN) | 48487 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes Bibliographical References and Index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Cell Centers Management |
| 9 (RLIN) | 48488 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer Services Management |
| 9 (RLIN) | 48489 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Link text | Table of Contents |
| Uniform Resource Identifier | <a href="https://eaklibrary.neduet.edu.pk:8443/catalog/bk/books/toc/1-55753-217-6.pdf">https://eaklibrary.neduet.edu.pk:8443/catalog/bk/books/toc/1-55753-217-6.pdf</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| -- | 51 |
| -- | Abul Kalam Library |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Stock Type | Total Checkouts | Full call number | Barcode | Date last seen | Accession Date | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Circulation Section | Circulation Section | Circulation Section | 20/10/2022 | Donation | 658.812 DAU | 66660 | 21/02/2024 | 13/12/2005 | Lending Collection |