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Wake Up Your Call Center Humanizing Your Interaction Hub

D'Ausilio, Rosanne

Wake Up Your Call Center Humanizing Your Interaction Hub - 3rd - West Lafayette, Indiana : Ichor Business, c2000 - XVII, 173 p. : ill - Customer Access Management .

Includes Bibliographical References and Index

ISBN: 1557532176

ISSN:

Subjects--Topical Terms:
Cell Centers Management
Customer Services Management

Dewey Class. No.: 658.812 / DAU

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