000 00349nab a2200121Ia 4500
008 230808s2000 |||||||f |||| 00| 0 eng d
100 _aSommer, Renee
_9840169
245 0 _aWhat'SSecret to Successful Crm?
300 _a41-45 p.
650 _aCustomer Relationship Management
_9765549
773 _d2000
_tE-Business Advisor
_x10988912
942 _cART
_o51
_pABUL KALAM Library
999 _c785208
_d785208