| 000 | 00777nam a2200217Ia 4500 | ||
|---|---|---|---|
| 008 | 030816s1997||||xx |||||||||||||| ||eng|| | ||
| 020 | _a0135694507 | ||
| 022 | _l0-13-569450-7 | ||
| 041 | _aeng | ||
| 082 |
_a005.3688 _bTOU |
||
| 100 |
_aTourniaire, Francoise _eAU _9146607 |
||
| 245 | 4 | _aThe Art of Software Support Design and Operation of Support Centers and Help Desk | |
| 260 |
_aUpper Saddle River, Nj : _bPrentice-Hall Ptr, _cc1997 |
||
| 300 |
_aXII, 326 p. _b: ill |
||
| 504 | _aYY | ||
| 650 |
_aComputer Software Industry Customer Services _9146608 |
||
| 650 |
_aSoftware Support _9146609 |
||
| 700 |
_aFarrell, Richard _eAU _9146610 |
||
| 856 |
_yTable of Contents _uhttps://eaklibrary.neduet.edu.pk:8443/catalog/bk/books/toc/0-13-569450-7.pdf |
||
| 942 |
_cBOO _o51 _pAbul Kalam Library |
||
| 999 |
_c379934 _d379934 |
||