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		Service Management Operations Strategy and Information Technology by Fitzsimmons, James A [author] Edition: 4th Material type: Text Language: English Publication details: Boston : McGraw-Hill/Irwin, c2004 Online access: Table of Contents Availability: Items available for loan: Circulation Section (1)Location, call number: Circulation Section 658 FIT.
		GemBA Kaizen a Commonsense Low Cost Approach to Management by Imai, Masaaki [author] Material type: Text Language: English Publication details: New York : McGraw-Hill, c1997 Online access: Table of Contents Availability: Items available for loan: Circulation Section (5)Location, call number: Circulation Section 658.5 IMA, ... Reference Section (2)Location, call number: Reference Section 658.5 IMA, ...
		Design for Six Sigma for Service by Yang, Kai [author] Series: Six Sigma Operational Methods Series Material type: Text Language: English Publication details: New York : McGraw-Hill, c2005 Online access: Table of Contents Availability: Items available for loan: Seminar Library (1)Location, call number: Department of Industrial & Manufacturing Engineering 658.562 YAN.
		Service Management Operations Strategy and Information Technology by Fitzsimmons, James A [author] Edition: 2nd Material type: Text Language: English Publication details: Boston : Irwin McGraw-Hill, c1998 Online access: Table of Contents Availability: Items available for loan: Circulation Section (1)Location, call number: Circulation Section 658 FIT.

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