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		The Battle for Customer Loyalty an Examination of Customer Loyalty InGoods and Services Domain by Boakye, Kwabena G Blankson, Charles Prybutok, Victor R Source: Quality Management Journal Material type: Article; Format: print Availability: Items available for loan: Engr Abul Kalam Library (1). Request article
		The Attraction OfSizzle: a Service Investment Model by Boakye, Kwabena G Kwon, Junhyuk Source: Quality Management Journal Material type: Article; Format: print Availability: Items available for loan: Engr Abul Kalam Library (1). Request article
		Ucperf an Urgent Care Patient Satisfaction Instrument by Qin, Hong Prybutok, Victor R Boakye, Kwabena G Source: Quality Management Journal Material type: Article; Format: print Availability: Items available for loan: Engr Abul Kalam Library (1). Request article

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