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		Patient Satisfaction with Healthcare Services: a Critical Review by Ferrand, Yann B Siemens, Jennifer Weathers, Danny Fredendali, Lawrence D Source: Quality Management Journal Material type: Article; Format: print Availability: Items available for loan: Engr Abul Kalam Library (1). Request article
		The Influence of Continuous Improvement Practices on Learning: an Empirical Study by Kovach, Jamison V Fredendali, Lawrence D Source: Quality Management Journal Material type: Article; Format: print Availability: Items available for loan: Engr Abul Kalam Library (1). Request article
		Enhancing Six Sigma Implementation through Human Resource Management by Zu, Xingxing Fredendali, Lawrence D Source: Quality Management Journal Material type: Article; Format: print Availability: Items available for loan: Engr Abul Kalam Library (1). Request article
		The Effects of Trans Formational and Transactional Leadership on Quality Improvement by Laohavichien, Tipparat Fredendali, Lawrence D Cantreli, R. Stephen Source: Quality Management Journal Material type: Article; Format: print Availability: Items available for loan: Engr Abul Kalam Library (1). Request article

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