TY  - BOOK
AU  - Gronroos, Christian
TI  - Service Management and Marketing Managing the Moments of Truth in Service Competition 
SN  - 002946398X
U1  - 658.8 
PY  - 1990///
CY  - Lexington, Ma : 
PB  - Lexington Books, 
KW  - Customer Services
KW  - Service Industries Marketing
N1  - YY
UR  - https://eaklibrary.neduet.edu.pk:8443/catalog/bk/books/toc/0-02-946398-X.pdf
ER  -