TY  - BOOK
AU  - Wellington, Patricia
TI  - Kaizen Strategies for Customer Care How to Create a Powerful Customer Care Program and Make it Work 
SN  - 8178081423
U1  - 650.1 
PY  - 1995///
CY  - London : 
PB  - Pitman Publishing, 
KW  - Customer Relations
N1  - NY
UR  - https://eaklibrary.neduet.edu.pk:8443/catalog/bk/books/toc/81-7808-142-3.pdf
ER  -