Wellington, Patricia <br/><br/>
Kaizen Strategies for Customer Care How to Create a Powerful Customer Care Program and Make it Work  

 - London :   Pitman Publishing,   c1995 
 - XIII, 239 p.  : ill 
<br/><br/>Includes Index 
<br/><br/><label>ISBN: </label>8178081423 
<br/><br/><label>ISSN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations
<br/><br/><label>Dewey Class. No.: </label>650.1  / WEL