TY - BOOK AU - D'Ausilio, Rosanne TI - Wake Up Your Call Center Humanizing Your Interaction Hub SN - 1557532176 U1 - 658.812 PY - 2000/// CY - West Lafayette, Indiana : PB - Ichor Business, KW - Cell Centers Management KW - Customer Services Management N1 - YY UR - https://eaklibrary.neduet.edu.pk:8443/catalog/bk/books/toc/1-55753-217-6.pdf ER -