D'Ausilio, Rosanne <br/><br/>
Wake Up Your Call Center Humanizing Your Interaction Hub  

 - 3rd 
 - West Lafayette, Indiana :   Ichor Business,   c2000 
 - XVII, 173 p.  : ill 
 - Customer Access Management .
<br/><br/>Includes Bibliographical References and Index 
<br/><br/><label>ISBN: </label>1557532176 
<br/><br/><label>ISSN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Cell Centers Management<br/>Customer Services Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / DAU