TY  - BOOK
AU  - Oakland, John S.
TI  - Total Organizational Excellence Achieving World Class Performance 
SN  - 0750632097
U1  - 658.4013 
PY  - 1999///
CY  - Oxford : 
PB  - Butterworth-Heinemann, 
KW  - Benchmarking Management
KW  - Industrial Management
KW  - Total Quality Management
N1  - YY
UR  - https://eaklibrary.neduet.edu.pk:8443/catalog/bk/books/toc/0-7506-3209-7.pdf
ER  -