Costin, Harry Ivan Strategies for Quality Improvement Tqm Reengineering and Iso 9000 - 2nd - Fort Worth : Dryden Press, c1999 - XXIII, 665 p. : ill Includes Bibliographical References and Index ISBN: 0030246113 ISSN: Subjects--Topical Terms: Total Quality Management Dewey Class. No.: 658.562 / COS