TY  - BOOK
AU  - Fitzsimmons, James A.
TI  - Service Management Operations Strategy and Information Technology 
SN  - 0072823739
U1  - 658 
PY  - 2004///
CY  - Boston : 
PB  - McGraw-Hill/Irwin, 
KW  - Service Industries Management
N1  - YY
UR  - https://eaklibrary.neduet.edu.pk:8443/catalog/bk/books/toc/0-07-282373-9.pdf
ER  -